At RV Life Outlet, we’re committed to getting your RV parts and accessories to you efficiently and ensuring your complete satisfaction with every purchase. Whether you’re upgrading your 12V systems, replacing chassis components, or stocking up on camping essentials, we’ve got your back.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your RV needs:

  • Standard Shipping ($12.95):
    Delivered via DHL or FedEx within 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    Delivered via EMS within 15-25 business days after shipment
Note for International Customers: We ship globally (excluding some Asian and remote regions). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We understand that RVers have unique needs, which is why we offer a straightforward return process for most items within 15 days of delivery. Please inspect all RV parts immediately upon arrival, especially critical components like brake & hub parts, electrical systems, and gas accessories.

Return Process

  1. Initiate Your Return (Within 15 Days)
    Contact our RV specialists by email at [email protected] or call (414) 555-0198 (Mon-Fri 8AM-5PM CST). Include:
    • Your order number
    • Product name and quantity
    • Reason for return/exchange
    • Photos if the item is damaged
  2. Receive Return Authorization
    Within 2 business days, we’ll email you:
    • Return authorization number (RMA)
    • Shipping instructions
    • Special handling requirements for RV-specific items
  3. Package and Ship
    • Repackage items securely in original packaging when possible
    • Include all manuals and accessories
    • Clearly mark your RMA number on the package
    • Ship to: RV Life Outlet Returns, 1737 Grant View Drive, Milwaukee, US 53204

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Original shipping fees are non-refundable (except for defective/wrong items)
  • Refund Method:
    • Credit card/PayPal: Refunded to original payment method (5-10 business days to appear)
    • Bank transfer: For alternative payment methods (additional processing time may apply)

Exchange Information

  • Exchanges processed once we receive your return
  • We’ll notify you when replacement items ship
  • Standard shipping rates apply for exchanges unless the original item was defective

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Gas system components (once installed or used)
  • Electrical items with cut or modified wiring
  • Custom-cut floor matting
  • Opened packages of hoses & filters
  • Any item showing signs of installation or use
RV Installation Tip: Before installing any electrical components, brake parts, or chassis items, please verify they’re correct for your RV model. Contact us for technical specifications to ensure compatibility.

Damaged or Incorrect Items

If you receive damaged or incorrect RV parts:

  • Contact us immediately with photos of the issue
  • We’ll arrange for replacement or refund
  • In some cases, we may request return of the damaged item

International Returns

For customers outside the U.S. (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees cannot be refunded
  • Allow additional time for international returns processing

Need Help?

Our RV specialists are here to help with any shipping or return questions:

Thank you for choosing RV Life Outlet for your RV parts and accessories needs. We’re committed to helping you enjoy the freedom of the open road with quality products and service.