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At RV Life Outlet, we stand behind the quality of our RV parts and accessories. We want you to be completely satisfied with your purchase of 12V systems, awnings, batteries, chassis components, and all your RV essentials. If you’re not happy with your order, we’ll make it right.

RV-Specific Return Considerations

We understand that RVers have unique needs. Many of our products are designed for vehicle installation and outdoor use. Please inspect all items immediately upon delivery, especially critical components like brake & hub parts, electrical systems, and gas accessories.

Return & Exchange Process

Step 1: Initiate Your Return (Within 15 Days)

Contact our RV specialists within 15 days of receiving your order by:

Please include:

  • Your order number
  • Product name and quantity
  • Reason for return/exchange
  • Photos if the item is damaged

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear RV Life Outlet Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Product Details: [Product Name], Quantity: [X]
Reason: [Defective/Wrong Item/Change of Mind/Other]
Requested Action: [Refund/Exchange for [Product Name]]
[Attach photos if applicable]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number (RMA)
  • Shipping instructions
  • Any special handling requirements for RV-specific items

Step 3: Package and Ship

Please:

  • Repackage items securely in original packaging when possible
  • Include all manuals and accessories
  • Clearly mark your RMA number on the outside of the package
  • Ship to: RV Life Outlet Returns, 1737 Grant View Drive, Milwaukee, US 53204

Refund Information

Processing Time:

  • Refunds processed within 3-5 business days after we receive your return
  • Original shipping fees are non-refundable (except for defective/wrong items)

Refund Method:

  • Credit card/PayPal: Refunded to original payment method (5-10 business days to appear)
  • Bank transfer: For alternative payment methods (additional processing time may apply)

Exchange Information

  • Exchanges processed once we receive your return
  • We’ll notify you when replacement items ship
  • Standard shipping rates apply for exchanges unless the original item was defective

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Gas system components (once installed or used)
  • Electrical items with cut or modified wiring
  • Custom-cut floor matting
  • Opened packages of hoses & filters
  • Any item showing signs of installation or use

Damaged or Incorrect Items

If you receive damaged or incorrect RV parts:

  1. Contact us immediately with photos of the issue
  2. We’ll arrange for replacement or refund
  3. In some cases, we may request return of the damaged item

RV Installation Considerations

Before installing any electrical components, brake parts, or chassis items, please verify they’re correct for your RV model. We’re happy to provide technical specifications to ensure compatibility.

International Returns

For customers outside the U.S. (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees cannot be refunded
  • Allow additional time for international returns processing

Questions?

Our RV specialists are here to help with any return questions:

Email: [email protected]
Phone: (414) 555-0198 (Mon-Fri 8AM-5PM CST)

Thank you for choosing RV Life Outlet for your RV parts and accessories needs. We’re committed to helping you enjoy the freedom of the open road with quality products and service.